Refund & Cancellation Policy

You can cancel at any time from the billing section inside the product — no email and no support ticket required. Cancellation stops future renewals; it does not shorten the period you have already paid for.

After cancelling, your workspace stays on its paid tier until the end of the current billing period, then moves to the free tier. QR codes above the free-tier limit stop resolving rather than being deleted, so upgrading again restores them.

A full refund is available within 14 days of the first payment on a new subscription, for any reason. Renewal payments after that window are non-refundable except where required by law or granted at our discretion.

• Duplicate charges and billing errors on our side are refunded in full, whenever they are reported.
• A refund is issued to the original payment method; we cannot redirect it elsewhere.
• Refunds are issued by the Merchant of Record named at checkout, so the timing of the credit depends on your bank.

Consumers in the EU and UK have a statutory 14-day right of withdrawal for digital services. We do not ask you to waive it: the 14-day refund window above applies to everyone, so the statutory right and our policy are the same period. Cancelling within those 14 days therefore always returns your money, whether or not you have used the service.

Upgrading mid-period is charged pro rata. Downgrading takes effect at the end of the current period, so you keep what you have already paid for.

Switching from monthly to annual billing (or back) takes effect at your next renewal; it is not a mid-period change.

Polar is the Merchant of Record for all orders. Payments are processed by Polar, which appears on your statement and issues your invoice.

Email (pending registration) from the address on the account, with the invoice number or the last four digits of the card. We respond within 3 business days.

See Terms of Service for the wider contract and Contact for the current support address.